Shipping Policy: A&L Texas Gifts is pleased to provide insured shipping with each online purchase. Once an order has been placed, you will receive an automated confirmation reply. All in-stock items are shipped by United Parcel Services (UPS) within 72 hours. Items not available for immediate delivery are considered a "Special Order" and an estimated delivery time will be emailed to you within 48 hours of your online order. Most "Special Orders" are filled within four to six weeks.

Exchange and Credit: We take great pride in our reputation for quality products at an exceptional value. If for any reason you are dissatisfied with your purchase, we will promptly issue a store credit or exchange the merchandise. However, if you decide to return an item, we ask that you do so within 14 days of the purchase date. Special and Custom Orders may not be returned. If an item is returned after the 14-day grace period, you may be subject to a 30% restocking fee. When exchanging or returning an item, you are responsible for the cost of returning it to us. If we exchange an item of equal or less value, shipping is free of charge; however, if you want to upgrade your method of shipping or purchase additional items, you are responsible for any additional shipping costs. When returning an item for a store credit, you are responsible for the cost of shipping it to us. And, we are not able to reimburse you for any original shipping charges. If however, we inadvertently ship you an incorrect item, we will reimburse you for the cost of returning the merchandise to our office and you will not be charged for shipping replacement merchandise. All returned merchandise must have a Return Authorization Number. Please call us at 800-873-6619 to receive your number. If you prefer, you may also email us at: info@altexasgifts.com. This RA Number must be written on the shipping label and the package must include the original invoice or a copy. We request your item be returned by using United Parcel Service (UPS) to the following address: A&L Texas Gifts, P.O. Box 111434, Carrollton TX 75011-1434.

Privacy Policy: We respect you as a customer and believe in protecting your privacy. We promise: 1. to safeguard all information you share with us. 2. to not lease, sell or distribute customer information to other businesses or individuals. 3. to limit the collection and use of customer information to the minimum required to deliver superior service. 4. to permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Policy will be subject to our normal disciplinary action. 5. to remove your name from our mailing list whenever requested by our customers. In addition, we will monitor ourselves to ensure customer privacy is respected and will conduct our business in a manner that fulfills our promise where and whenever we do business.